Network Support Services
Day Classes M-F 8:00-2:15
Starting: Spring, Summer, and Fall
Approx 1050 hours (2 1/2 semesters)
Network Support Services offers a rigorous content aligned with challenging academic standards and relevant technical knowledge and skills needed to prepare for further education and careers in network support services positions in the Information Technology career cluster; provides technical skill proficiency, and includes competency-based applied learning that contributes to the academic knowledge, higher-order reasoning and problem-solving skills, work attitudes, general employability skills, technical skills, and occupation-specific skills, and knowledge of all aspects of the Information Technology
The content includes but is not limited to instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.
Network Support Services teaches networking based on technology, covering networking concepts using a top-down, theoretical, and integrated approach – from network applications to the network protocols and services provided to those applications by the lower layers of the network. Network Support Services includes the following features:
● Students learn the basics of routing, switching, and advanced technologies to prepare for Cisco CCNA certification and entry-level networking careers
● The curriculum discusses networking concepts in depth and uses language that allows for integration with engineering concepts, providing a deep, theoretical understanding of networking concepts for experienced learners with advanced problem-solving and analytical skills.
● Courses emphasize critical thinking, problem solving, collaboration, and the practical application of skills
● Rich multimedia content, including Flash-based interactive activities, videos, games, and quizzes, addresses a variety of learning styles and help stimulate learning and increase knowledge retention
● Hands-on labs and Packet Tracer simulation-based learning activities help students develop critical thinking and complex problem solving skills
● Innovative assessments provide immediate feedback to support the evaluation of knowledge and acquired skills
● Provides students with the skills needed to succeed in networking-related degree programs
